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Complete Address
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Phone
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Age
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Male
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Gender
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Work
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Purpose of Travel
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Routes
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Departure Date
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Time of Travel
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FastCat Customer Feedback Form
Please rate your booking experience where applicable.
FastCat Online Booking
FastCat App
Port Ticketing Office
Travel Agent
Rate
Low
1
2
3
4
5
High
Did the vessel depart on time?
Yes
No
Was the promised travel time met?
Yes
No
Please rate the cleanliness of your accommodation area, where applicable.
Business Class
Premium Economy
Economy
Rate
Low
1
2
3
4
5
High
Please rate the following areas.
Restroom
Low
1
2
3
4
5
High
Car Deck
Low
1
2
3
4
5
High
Did you feel safe when riding FastCat?
Yes
No
Were the personnel accommodating?
Marshall
Low
1
2
3
4
5
High
Steward/Stewardess
Low
1
2
3
4
5
High
Snack Bar Attendant
Low
1
2
3
4
5
High
Ticketing Personnel
Low
1
2
3
4
5
High
Port Personnel
Low
1
2
3
4
5
High
Overall, how satisfied are you with the service of FastCat?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Will you recommend FastCat to others?
Yes
No
How likely are you to ride with FastCat again?
Definitely ride again
More Likely
Neutral
Less Likely
Never Again
How can we improve your travel experience with FastCat?
Your responses and all information that you shared will be treated as confidential. The results of the survey will be analyzed as a group and not on an individual basis. It will be used by the management to understand the needs of the customers, measure its quality of service and identify the areas for improvement.
You must agree before submitting.
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